If your library files are stored on Amazon Web Services S3 (AWS) and you discover instances of the following event in the server logs, you should force Java to use Internet Protocol version 4 (IPv4):
java.net.UnknownHostException: <your bucket name>.s3.amazonaws.com at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
About this task
This parameter is set manually in a
Spotfire Server configuration file.
Procedure
-
Open the appropriate file in a text editor:
- If you are running
Spotfire
Server as a Windows service, open the
<installation dir>/tomcat/bin/service.bat file.
- If you are
not running
Spotfire
Server as a Windows service, open the
<installation dir>/tomcat/bin/setenv.bat file.
-
Locate the variable named
JAVA_OPTS
.
-
Enter the following parameter in the
JAVA_OPTS
section:
-Djava.net.preferIPv4Stack=true
The file will look similar to this (the new parameter is highlighted in yellow):
-
Save and close the file.
-
Restart
Spotfire
Server.