Memory exhaustion
An exhausted memory usually shows an out-of-memory exception in the log. If you are using Microsoft SQL Server, it can manifest itself as a deadlock.
First, try to increase the amount of memory available to the server. For more information, see Virtual memory modification.
If increasing the memory for the server does not solve the problem, you can contact Spotfire Support. Spotfire Support might want to get a dump of the memory to investigate memory leaks. See Creating a memory dump for instructions.
If your organization handles sensitive information that should not be exposed in a memory dump, you might need to disable this feature. For more information, see Disabling the memory dump feature.
- Creating a memory dump
You can create a memory dump to examine problems with exhausted memory. - Disabling the memory dump feature
Because a memory dump can contain sensitive information, you might need to configure the Spotfire Server to never create this artifact.
Parent topic: Basic troubleshooting