Troubleshooting Spotfire Server
Before diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist.
Before you begin
Procedure
What to do next
If none of these steps solve the problem with Spotfire Server, review all of the logs and consider creating a troubleshooting bundle for Spotfire Support to analyze. See also Contacting support.
- Spotfire Server fails to start
If the Spotfire Server fails to start, check the log for the error described in this topic. - Spotfire Server runs out of JVM memory
If the Spotfire Server runs out of JVM memory, Spotfire Server can fail or stop responding. This failure can make new connections impossible, and opening any files can fail. - Users cannot log in
Two conditions can cause users to not be able to log into Spotfire Server. The causes and resolutions for these problems are described in this topic.
Parent topic: Basic troubleshooting