Basic troubleshooting
Spotfire Server provides tools to troubleshoot if you encounter problems in your installation and configuration.
- Troubleshooting Spotfire Server
Before diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. - Troubleshooting the Spotfire database
Before diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. - Creating a thread dump
Creating thread dumps can be useful. For example, you can use a thread dump to examine problems with servers that appear to be unresponsive, or to investigate why the server is taking an unusual amount of time to respond. - Memory exhaustion
An exhausted memory usually shows an out-of-memory exception in the log. If you are using Microsoft SQL Server, it can manifest itself as a deadlock. - Creating a troubleshooting bundle
You can create a zip archive of different types of logging information. This information can help Spotfire Support assist you with troubleshooting Spotfire Server.
Parent topic: Monitoring and diagnostics
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