Contact Information

From USA and Canada: +1 866 STRMBAS

From Europe, Middle East, Africa: +44 (0) 20 7002 1095 (TIBCO StreamBase, London UK office)

From other locations: +1 781 761 0800 (TIBCO StreamBase, Waltham, MA USA office)

Your name, company, location, organization name, and phone number.

The specific build of TIBCO StreamBase® that you were running. To get this information, select Help → About StreamBase Studio in TIBCO StreamBase® Studio, or refer to the VERSION.txt file in streambase-install-dir/doc.

If your question relates to TIBCO LiveView™ Server, include the TIBCO Live Datamart release number. To obtain this information, at StreamBase Command Prompt, run lv-server --version

If your question relates to TIBCO LiveView Desktop, provide the release number, as found in the File → About TIBCO LiveView Desktop menu.

If you encountered a problem, please provide the names of the StreamBase tools you were using.

A brief description of a scenario that can reproduce the problem.

Any StreamBase error messages, or other exceptions that were reported. If you receive an exception in StreamBase Studio, you can view an Error Log by selecting from the top-level menu: Help → About StreamBase Studio → Configuration Details → View Error Log.

The best days and times to contact you, and whether you prefer e-mail or phone reply.

If you send us e-mail with a problem report, we may create a ticket in our tracking system to check its status or add comments.