Virtualized and Public Cloud Environment Support

Although TIBCO does not include all virtualized or public cloud environments in our product test plans, and subject to there being no more than minimal differences in price, features, functionality and quantity, we will support Licensor Software in any virtualized or public cloud environment if the following criteria are met:

• The operating system running in the virtualized or public cloud environment is supported by TIBCO for Licensor Software version in question, and

• The virtualized or public cloud environment being used is officially certified and approved by the operating system vendor in question, and

• The virtualized or public cloud environment presents a true image of the native operating system, and

• The virtualized or public cloud environment provides sufficient resources, including CPU cycles, storage latency and network bandwidth to support the desired product workload.

• TIBCO Rendezvous Network Service for Rendezvous is used to deploy TIBCO Rendezvous in cloud environments.

Exceptions to this general policy include:

• Use of Multicast or Broadcast network communication is not supported in any product.

  • E.g., we do not support running TIBCO Rendezvous^® daemons (e.g., RVD, RVRD, etc.) with multicast or broadcast communication in virtualized or public cloud environments for stability reasons.

  • We recommend TIBCO Rendezvous® Network Service for Rendezvous deployment in any public, private, or hybrid cloud environments. TIBCO Rendezvous Network Service does not require multicast or broadcast.

• Using technologies such as vMotion and/or VM Snapshots with TIBCO Enterprise Message Service™, TIBCO FTL®, TIBCO eFTL™, TIBCO Rendezvous®, and TIBCO ActiveSpaces®:

  • Using technologies such as vMotion and/or VM Snapshots with product components that have network-level communications can result in unexpected behavior, including request timeouts, quorum disruptions, unwarranted fault-tolerance failovers, UDP (multicast) packet loss, performance issues, and other general instability. We strongly recommend disabling the use of these when working with our products in production environments or treating vMotion events as a maintenance event that includes downtime for the components running on the affected hosts/VMs.

• TIBCO does not support preview features or preview tools.

TIBCO does not make any claims for the performance of Licensor Software running in a virtualized or public cloud environment. If TIBCO suspects that virtualization may be contributing to a problem under investigation with TIBCO Support, we may ask you to engage the virtualization or cloud vendor for joint resolution efforts, or demonstrate the problem without virtualization.

Refer to the individual TIBCO product documentation (https://docs.tibco.com), TIBCO Community (https://community.tibco.com) and TIBCO Jaspersoft Community (https://community.jaspersoft.com/) for product-specific information related to virtualization or cloud platforms.