Users cannot log in
Two conditions can cause users to not be able to log in to Spotfire Server. The causes and resolutions for these problems are described in this topic.
In both conditions, users cannot log in to Spotfire Analyst or the web client. Administrators can fail to log in to the Spotfire Server administration interface. Both of these conditions result in LDAP errors being generated. You can find the error codes in the server logs.
LDAP error code
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece ]
- Possible Cause
- This LDAP error code indicates that the log in credentials used for LDAP binding are invalid. This can happen if the password of the LDAP Service Account has expired.
- Resolution
- Modify the LDAP configuration with the updated credentials.
LDAP error code
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 533, v1db1 ]
- Possible Cause
- This LDAP error code indicates that the Service Account that is used for LDAP binding can be locked out or disabled.
- Resolution
- Enable the Service Account and then try again.