Troubleshooting Spotfire Server

Before diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist.

Before you begin

You must have administrative credentials for Spotfire Server.

Make sure that Spotfire Server has network connectivity.
Make sure that the Spotfire Server service is up and running.
If a custom user account is used to run the Spotfire Server service, ensure that the account credentials are valid and not locked.
Verify that there are no port conflicts with the Spotfire Server ports.
Verify that the Spotfire Server administration interface can be accessed outside of the Spotfire Server computer.
If it works correctly on the server machine but is not accessible outside the server, make sure that there is no firewall or proxy blocking the server access.

If none of these steps solve the problem with Spotfire Server, review all of the logs and consider creating a troubleshooting bundle for Spotfire Support to analyze. See also Contacting support.