Creating a thread dump

Creating thread dumps can be useful. For example, you can use a thread dump to examine problems with servers that appear to be unresponsive, or to investigate why the server is taking an unusual amount of time to respond.

About this task

To help troubleshoot such cases, Spotfire Support can examine a dump of thread activity to help determine what is happening. When the Spotfire Server is running as a Windows service, it can be complicated to create this thread dump. This topic describes a simple way to create a thread dump.

Note: The instructions below describe how to create a thread dump for the Spotfire Server main process. A thread dump for the Information Services process is not included in this created dump. However, if you create a troubleshooting bundle for the Spotfire Server a thread dump for Information Services is included.

Before you begin

You must have administrative credentials for Spotfire Server.

Procedure

Log in to the Spotfire Server web administration pages and click Monitoring & Diagnostics.
On the Overview page, locate the Spotfire Server for which to download the thread dump.
Click the menu button at the end of the server's row and select Download thread dump.
The thread dump is written to a text file and downloaded to the computer.
In the server file system where the Spotfire Server is installed, browse to the directory where the text file was written.
The text file name follows the convention threadDump-<guid>.txt.

Results

You can open the text file and review the results, and you can share the thread dump with Spotfire Support.