Creating a troubleshooting bundle

You can create a zip archive of different types of logging information. This information can help Spotfire Support assist you with troubleshooting Spotfire Server.

Before you begin

You must have administrative credentials for Spotfire Server.

Procedure

Log in to the Spotfire Server web administration pages and click Monitoring & Diagnostics.
On the Overview page, locate the Spotfire Server for which to create the troubleshooting bundle.
Click the menu button at the end of the server's row and select Download troubleshooting bundle.
A warning dialog is shown advising you that this process can take several minutes.
In the Download server troubleshooting bundle dialog, click Download to continue.
The troubleshooting bundle is written to a zip archive and downloaded to the server file system.
In the server file system where the Spotfire Server is installed, browse to the directory where the zip archive was written.
The zip archive can contain some or all of the following information.
- The entire logs directory.
- A thread dump.
- The results of diagnostics.
- The full configuration history (but not the actual configurations).
- A list of all server startup and shutdown events.
- A list of all nodes in the collective.
- A list of all certificates issued by the internal CA.

What to do next

Contact Spotfire Support for instructions on sharing the troubleshooting bundle.