TIBCO® Fulfillment Orchestration Suite

 TIBCO® Order Management 6.1.0 Documentation 

Highlights of the Release

  • Order Recovery Options in Order Management System UI
  • Order Management System UI Auto-Refresh
  • New APIs in Archival Service

For the complete list of new features and more information on these highlights, see TIBCO Order Management 6.1.0 Release Notes.

 TIBCO Offer and Price Engine 6.0.0 Documentation 

Highlights of the Release

  • Recommendation Engine

For the complete list of new features and more information on these highlights, see TIBCO® Offer and Price Engine 6.0.0 Release Notes.

 TIBCO Product and Service Catalog 5.1.0 Documentation 

Highlights of the Release

  • Publish using Label attribute
  • Publish Notification using Publish workflow
  • EffectiveDate enabled for the Discount Repository
  • Export single product with its relationships
  • Enabling the product selling

For the complete list of new features and more information on these highlights, see TIBCO Product and Service Catalog 5.1.0 Release Notes.

TIBCO® Product and Service Catalog powered by TIBCO® EBX 2.0.0 Documentation

For more information on this release, see TIBCO® Product and Service Catalog powered by TIBCO EBX® 2.0.0 Release Notes.

TIBCO® Product and Service Inventory 2.1.0 Documentation 

Highlights of the Release

  • Configurator UI
  • Configuration Service
  • Authorization Service
  • Helm Charts

For the complete list of new features and more information on these highlights, see TIBCO® Product and Service Inventory 2.1.0 Release Notes.

TIBCO® Order Management - Long Running 5.0.1 Documentation

For more information on this release, see TIBCO® Order Management - Long Running 5.0.1 Release Notes.

 TIBCO® Order Management - Low Latency 5.0.0 Documentation 

Highlights of the Release

  • REST APIs with Swagger
  • Support for TM Forum Compliance Request
  • Support for Redis
  • TIBCO FTL for notification
  • User Creation Service
  • User Log in with Configurator
  • Disable Secure API

For the complete list of new features and more information on these highlights, see TIBCO Order Management - Low Latency 5.0.0 Release Notes.

 TIBCO® Fulfillment Provisioning 3.8.1 Documentation 

Highlights of the Release (Changes in Functionality)

  • Profile Mechanism
  • Unlock Administrative Catalog Command via UI
  • Wild Card for XMLFilePath
  • Performance Monitoring
  • User Roles
  • Config files Support Encrypted Passwords
  • MSF Error Message
  • Flag to Indicate Status of the Last Logout WO

For the complete list of updates and more information on these highlights, see TIBCO Fulfillment Provisioning 3.8.1 Release Notes.

TIBCO Fulfillment Orchestration Suite (TIBCO FOS) provides a comprehensive suite of products that accelerates the concept-to-cash cycle for multi-play Communications Service Providers (CSPs) and Media / Entertainment distribution companies by automating the end-to-end process, from offer definition and design to the efficient, accurate fulfillment of associated orders.

TIBCO Fulfillment Orchestration Suite enables CSPs and Media companies to define new product and service offerings along with associated fulfillment rules and processes, while automating the delivery from order capture to network service activation. TIBCO FOS consists of pre-integrated and modular products that are compliant with TMF eTOM:

  • TIBCO® Product and Service Catalog - an enterprise master catalog that defines and manages the lifecycles of technical / service products and commercial offers.
  • TIBCO® Order Management (TIBCO OM) - TIBCO® Order Management is an elastic, catalog-driven order management system for digital service providers, such as telecom and media operators. It accepts orders from any customer engagement system, decomposes the order into the right elements, and orchestrates the tasks required for fulfilling the orders. 
    TIBCO Order Management covers both short-lived and long lead-time orders. Starting with this release, the previously independent TIBCO Order Management-Long Running and TIBCO Order Management-Low Latency product components have been consolidated into one OM product under the same GUI and API. 
    In the previous release, the capabilities of TIBCO Fulfillment Order Management (FOM) software were reorganized into two independent software products: TIBCO® Order Management (OM) and TIBCO® Offer and Price Engine (OPE). Customers who have an active maintenance or subscription contract for FOM are entitled to upgrade to both OM and OPE. TIBCO will continue to support FOM; there is currently no plan to retire TIBCO FOM. New capabilities will be developed in OPE and OM.
  • TIBCO® Fulfillment Provisioning - a provisioning system that automates the orchestration of activation tasks with underlying network services.
  • TIBCO® Product and Subscriber Inventory - a master repository to manage subscriber identities and entitlements, and integrates into the rest of the suite to provide subscriber data.
  • TIBCO® Offer and Price Engine - a cloud-native, in-memory omnichannel server of offers and prices for digital service providers.  It answers requests from a digital service provider's customer-facing channels for offers and prices, subject to business rules such as customer eligibility and product compatibility. TIBCO® Offer and Price Engine is the next generation of and partially replaces TIBCO® Fulfillment Order Management. To better align the direction of TIBCO® Fulfillment Order Management (TIBCO FOM) with market demand, the product’s capabilities have been reorganized into two new products: TIBCO® Order Management (TIBCO OM) and TIBCO® Offer and Price Engine (TIBCO OPE). Customers who are current on maintenance for TIBCO FOM are entitled to upgrade to both TIBCO OM and TIBCO OPE.

Shorter Time to Market

  • Give business users the freedom to design customer-driven commercial bundles and offers in very short timeframes.
  • Shield business users from technical complexity and enable them to reuse existing product and service components
  • Do It Right the First Time by configuring accurately and quickly the rules and tasks that govern how a complex product must be sold and fulfilled

Flawless Customer Experience

  • Seamlessly handle multiple customer service channels for order capture and in-flight changes
  • Guarantee provisioning service performance across technology and service platforms

Revenue Optimization

  • Eliminate revenue leakage caused by network and inventory discrepancy
  • Use Subscriber Inventory data to understand what new products are needed by customers
  • Capture new B2B revenue by securely sharing access to products, services, and inventory assets for use by third parties

TM Forum Certified

  • Uses SID as a reference data model, and its business processes conform to TM Forum’s rigorous Frameworx assessment / certification

TM Forum API Requirements

  • Natively supports product, order, and subscriber inventory APIs, making it easy to comply with TMF API requirements.

Convergent Fulfillment Suite

  • Provides a convergent solution set with support for long-running manual orders and short-lived automated orders that handles the fulfillment of any customer types, including residential, corporate, postpaid and prepaid; any network access technologies, including wireless/LTE and wire-line broadband; and any service types, including high-speed internet, voice, TV, content, and M2M and mobile payment services

Enterprise Product Catalog

  • Provides a unified repository of a CSP’s commercial, product, and service catalogs
  • Powered by TIBCO Master Data Management (TIBCO MDM), it provides complete control on product offering design, validation rules, and fulfillment policies from commercial product bundles down to resource-facing services
  • Aligned to TMF SID, catalog concepts are managed through user-friendly commercial and technical views
  • IT and OSS departments can build up customer services from network resources and service platform capabilities, which are then used by marketing and business departments to design commercial products and bundles

Product and Service Order Management

  • Accurately and efficiently automates the end-to-end lifecycle of customer orders received from order entry or CPQ application
  • Includes order establishment, capture, validation, decomposition, optimization, and orchestration
  • Interacts with TIBCO Product and Service Catalog to decompose product orders into logic of service orders which can be transparently provisioned by TIBCO Fulfillment Provisioning

Product and Subscriber Inventory

  • Provides a master repository to manage products and service entitlements activated for subscribers, and is integrated into the rest of the suite to provide subscriber data

High Performance Provisioning

  • Automates the end-to-end lifecycle of service orders received from TIBCO Order Management or other customer applications

Offer and Price Engine

  • Product offers, service bundles, and business rules are stored in the memory, enabling fast retrieval and presentation to any channel requests
  • Customer eligibility and product compatibility checks are baked into every request, ensuring accurate service levels across customer segments and selling channels
  • Embedded search engine supports keyword searches and guided navigation for a customer experience expected by digital natives who grew up with the internet
  • Product models are compliant with TM Forum’s SID standards, making it easy for syncing with TIBCO Product and Service Catalog or other TM Forum-compliant product catalogs
  • Requests from any digital channel are served using lightweight messages over REST APIs for an even faster performance
  • TIBCO Offer and Price Engine software is containerized and certified for deployment as a microservice using Kubernetes and OpenShift, allowing for horizontal scalability and continuous deployment and integration
  • TIBCO Offer and Price Engine software is now available as a standalone product, alongside TIBCO Order Management software, TIBCO Product and Service Catalog software, and TIBCO Product and Inventory

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TIBCO® Product and Service Catalog

Easily manage and maintain complex product offerings. The product offerings, services, and the rules for pricing, provisioning, and eligibility are actively maintained within the Product and Service Catalog's data repository.
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TIBCO® Product and Service Catalog powered by TIBCO® EBX

TIBCO® Product and Service Catalog powered by TIBCO EBX® is used by business users to model offers and pricing rules for digital service providers in communication and media. As a Product Catalog, it can be used with TIBCO's Offer and Price Engine to accelerate time-to-market of new products. TIBCO® Product and Service Catalog powered by TIBCO EBX® is also used by technical and operations users to model the technical services and fulfillment process components of commercial products.
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TIBCO® Order Management

TIBCO® Order Management (TIBCO OM) is an elastic, catalog-driven order management system for digital service providers, such as telecom and media operators. It accepts orders from any customer engagement system, decomposes the order into the right elements, and orchestrates the tasks required for fulfilling the orders. Customers who have an active maintenance or subscription contract for FOM are entitled to upgrade to both OM and OPE. TIBCO will continue to support FOM; there is currently no plan to retire TIBCO FOM. New capabilities will be developed in OPE and OM.
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TIBCO® Fulfillment Provisioning

Automates the end-to-end lifecycle of orders for services received from order management/billing systems. It provides order validation, order decomposition, orchestration, and network activation capabilities.
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TIBCO® Product and Service Inventory

Provides a master repository to manage subscriber identities and entitlements, and integrates into the rest of the suite to provide subscriber data.
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TIBCO® Offer and Price Engine

Provides a high-velocity offering and pricing server that helps you provide your customers with a consistent experience across all channels, at scale.
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