Basic troubleshooting Spotfire Server provides tools to troubleshoot if you encounter problems in your installation and configuration. Child Topics:Troubleshooting Spotfire ServerBefore diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. Troubleshooting the Spotfire databaseBefore diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. Creating a thread dump Creating thread dumps can be useful. For example, you can use a thread dump to examine problems with servers that appear to be unresponsive, or to investigate why the server is taking an unusual amount of time to respond. Memory exhaustion An exhausted memory usually shows an out-of-memory exception in the log. If you are using Microsoft SQL Server, it can manifest itself as a deadlock. Creating a troubleshooting bundle You can create a zip archive of different types of logging information. This information can help Spotfire Support assist you with troubleshooting Spotfire Server. Parent topic: Monitoring and diagnosticsRelated conceptsServer and node logging levelsAction logs and system monitoringServer monitoring using JMXServices monitoringRelated tasksAccessing Spotfire Server and node logsEnabling Kerberos debug loggingAccessing services logsHomeAdministrationMonitoring and diagnosticsBasic troubleshooting
Basic troubleshooting Spotfire Server provides tools to troubleshoot if you encounter problems in your installation and configuration. Child Topics:Troubleshooting Spotfire ServerBefore diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. Troubleshooting the Spotfire databaseBefore diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist. Creating a thread dump Creating thread dumps can be useful. For example, you can use a thread dump to examine problems with servers that appear to be unresponsive, or to investigate why the server is taking an unusual amount of time to respond. Memory exhaustion An exhausted memory usually shows an out-of-memory exception in the log. If you are using Microsoft SQL Server, it can manifest itself as a deadlock. Creating a troubleshooting bundle You can create a zip archive of different types of logging information. This information can help Spotfire Support assist you with troubleshooting Spotfire Server. Parent topic: Monitoring and diagnosticsRelated conceptsServer and node logging levelsAction logs and system monitoringServer monitoring using JMXServices monitoringRelated tasksAccessing Spotfire Server and node logsEnabling Kerberos debug loggingAccessing services logsHomeAdministrationMonitoring and diagnosticsBasic troubleshooting