Troubleshooting the Spotfire database

Before diving deeply into logs or contacting support, you can perform some basic steps to check where problems might exist.

Before you begin

You must have administrative access to Spotfire Server and the Spotfire database.

Make sure that the Spotfire database is up and running.
Validate the database credentials specified in the bootstrap.xml file.
Ensure that the database user has access to all the required Spotfire database tables and procedures. That is, if you log in to the Spotfire Server database with those credentials, you should be able to browse and access all the contents of the Spotfire database.
Make sure there is communication between the Spotfire Server computer and the Spotfire database server.
For example, ping the database server from Spotfire Server.

If none of these steps solve the problem with the Spotfire database, review the Spotfire Server logs or see Contacting support.