DS10.2 Problem Tracking and Resolution
The problem management system should provide for adequate audit trail facilities that allow tracking, analyzing, and determining the root cause of all reported problems considering:
Illustrative Controls and the TIBCO LogLogic Solution
Managing problems and incidents addresses how an organization identifies, documents and responds to events that fall outside of normal operations. You must maintain a complete and accurate audit trail for network devices, servers, and applications. This enables you to address how your business identifies root causes of issues that can introduce inaccuracy in financial reporting. Also, your problem management system must provide for adequate audit trail facilities which allow tracing from incident to underlying cause.
To satisfy this control objective, administrators must ensure all financial reporting related network devices, servers, and applications are properly configured to log to a centralized server. Administrators must also periodically review logging status to ensure these devices, servers and applications are logging correctly.
By alerting on any failures that occur, administrators can respond rapidly to potential problems and incidents that might affect availability, security, or performance. Real-time data monitoring and reporting capabilities reduce time to repair after incidents, reducing costs, and improving application availability.