Change Management: Assess

Assessing the current state of Change Management process provides IT organizations a basis to start. By understanding the number of changes that were created because of identified Problems, which in turn were a set of Incidents, IT organizations can establish a baseline of the number of Incidents that became Problems that became Changes.

With this understanding, IT organizations can also measure the impact of the current Change Management process. Impact to the organization can include service quality, service availability, security, and customer satisfaction.

Log Intelligence can be used to:

  • Identify all configuration changes performed on critical IT infrastructures
  • Determine the number of Incidents and Problems resulted from the configuration changes
  • Understand the trend of change requests such when do most changes occur and when do changes cause failures