Processing Work Items Overview

A work item represents a task in a business service. Typically, a work item has a form associated with it that must be opened and filled out (some forms only display information and do not have fields to fill out). You can save the work item in your work item list so that it can be opened again and completed at a later time. When the form is completed, the work item is submitted so that the business service can progress, possibly resulting in another work item that represents the next task in the process.