Re-Offering Work Items

This function allows you to change work items that are currently allocated to you (state = Allocated) back to an Offered state. They are offered to the users to whom they were originally offered.

Procedure

  1. Select one or more work items in the work item list that currently have a state of Allocated or Pended.
  2. Re-offer the work item(s) to yourself, as follows:
    • If you have selected a single work item, you can either click in the work list header bar, or click > Re-offer.

    • If you have selected multiple work items, click in the work list header bar.

    The work item state changes to Offered, and it reappears in the work item list of the users to whom it was originally offered.