API Support Policy

TIBCO Reward recommends that your client applications use the most recent version of the TIBCO Reward web services Description Language (WSDL) file. When you first implement an API or when a new version is released, use the following steps to update your WSDL:

TIBCO Reward maintains all prior versions of its APIs to ensure backward-compatibility. Currently, supported solutions written with earlier versions of the API will continue to work unmodified.

Under certain circumstances, TIBCO Reward may “retire” older API calls. As a result, updated WSDL files may not include older APIs. Prior solutions written with older versions of the WSDL file generally will work with a newer version, other than cases of a retired API call.

Advanced notice of API retirement will be given well in advance of the retirement, usually at least six months, although unforeseen circumstances may force updates at any time. All changes to the API Set will be communicated by TIBCO Reward’s Client Services team, posted to our extranet, posted to our RSS announcement feed, and emailed to your named account representative.