Secure Data Transfer
Successfully transferring data files to TIBCO Reward is one of the most important recurring jobs. Sharing data makes the TIBCO Reward solution work. If the data files that you are required to provide to TIBCO Reward are complete and properly formatted, and if you transfer these files in a timely manner, then the rest of the process flows smoothly.
Due to the confidential nature of the data transmitted, TIBCO Reward’s company policy forbids sending or receiving files containing real data over insecure channels such as email. In the first stage of integration, sample data files, which contain only fictional data, may be sent via email for testing purposes. However, the initial sample testing sessions quickly come to an end, and then a secure channel is required.
The details of setting up for secure file transfers are presented in Setting Up FTP File Directories. The information below provides an high-level summary of secure file transfers with respect to the TIBCO Reward solution.
During the initial integration process for most clients, much effort is focused on file transfers. However, for nearly instantaneous processing of customer data as part of normal operations, TIBCO Reward also performs real-time exchanges of customer data and customer award balance data. Typically, the real-time APIs provide data used for POS, online shopping carts, and/or payment terminals or gateways. For data security, real-time data is sent over Hypertext Transfer Protocol Secure (HTTPS). Real-time processing is summarized in Real-time SOAP-based APIs.
Customers who implemented TIBCO Reward's earlier generation of REST-based APIs will find information on these older APIs only in earlier versions of this User Integration document. All files are securely transferred between TIBCO Reward and the client using Secure File Transfer Protocol (SFTP). FTP over SSL (FTPS) is also available for clients using AS/400 systems. The client is expected to provide its own software (or command line utility) for SFTP data transfer. For details, refer to Setting Up FTP File Directories.
TIBCO Reward will provide you with a username and password for accessing our secure file server through a secure client account.
For more information about file transfer protocols and secure FTP, refer to the following: