To Make Changes in Existing Custom Questions Using the Bulk File Upload Process

Be aware that you cannot change existing answer-responses with an uploaded file. However, you can upload additional answers.

The question text is the key data in each record: it must be an exact duplicate of the existing question text in the record to be changed.

You can specify different Category, Answer Format, and Answer Layout data in a record, and when these are uploaded, the changes will be implemented. If you leave blanks where existing Category, Answer Format, and Answer Layout data already exists, the blanks will be treated as errors and the upload will fail.

After you have creatd a CSV file that contains your modified Question records, store the CSV file in a location on your computer. You can then use the CRMS to locate and upload the CSV file.

Note: If you want to make corrections to an existing custom question record by using the file upload method, the best practice is to start with an exact copy of the existing record and then make changes and additions to it.