CRMS users generate this export file (as needed, on a
self-service basis) to obtain communication statistics. For each email
communication, the system generates a file containing information such as
deliveries, opens, clicks, and bounces.
Procedure
Log into the CRMS and navigate to the
email > communications
tab.
The CRMS displays “extract stats”
links for all communications that were ever live at any point in the past,
including emails that are currently live.
Locate the email for which you wish to receive statistics.
Use the sorting options provided to reduce the number of
communications that are listed.
Click the “extract stats” link.
The CRMS displays a pop-up window, which states that the
data is being exported and provides the name of the file that will be created.
The CRMS moves the file to the FromInStorecard directory.
Log into the SFTP server using a pre-arranged username/password
and download the file.
