Email Update Import File Errors and Error Notes

The following table includes the error codes that apply to Email Update file imports:

Email Update File Errors and Error Notes
Error Code Error Type Error Reason Suggested Action
1 Invalid E-mail address Email address format is invalid Fix the email address and resend the file. An Email address cannot include spaces and has to include the following elements:<alphanumeric>@<alphanum eric>.<alpha> For additional, more specific details, see the "Email Address Validation Criteria " section.
2 Record failed to update Old Email address duplicates in dropped file No action necessary. Records with errors are skipped.
3 Record failed to update New Email address duplicates in dropped file No action necessary. Records with errors are skipped.
4 Record failed to update New Email address exists as old email address for another record No action necessary. Records with errors are skipped.
5 Record failed to update New Email Address already exists in the system No action necessary. Records with errors are skipped.
6 Record failed to update Old Email Address does not exist in the system No action necessary. Records with errors are skipped.
11 File failed This file is a duplicate of a previously sent file Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be a duplicate, ignore this notice.
12 File failed The file failed to import because it does not include any records Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be empty, ignore this notice.
13 File failed The file failed to import because of a general error Contact TIBCO Reward for diagnosis.
14 File failed The file failed to import of a data format error You can correct the file by fixing data format errors. Common issues include having an alphanumeric value in a date field.
15 File failed The file failed to import because the file type is incorrect This file was not recognized by our process. Common reasons for this issue include misnaming the file or accidentally sending a different file. You can correct this issue by sending the correct file.
17 File failed The file failed to import because it failed a validation rule Contact TIBCO Reward for diagnosis.