Descriptions for Email Update Import File Errors and Error Notes

Some of the above error types are described below with more specific information and examples.

Email Update File Error Descriptions and Related Notes
New Email address duplicates in dropped file A file failure will occur if the client’s file includes multiple entries with the same new email address, for example:
  • oldemailaddress@xxx.com,newemailaddress@xxx.com
  • Ye_oldemailaddress@xxx.com,newemailaddress@xxx.com
  • abc@abc.com,def@def.com
  • efg@efg.com,def@def.com

The records are not processed and the file is rejected with an error: "New Email address duplicates in dropped file".

Old Email address duplicates in dropped file A file failure will occur if the client’s file includes multiple entries with the same old email address, for example:
  • oldemailaddress@xxx.com,newemailaddress@xxx.com
  • oldemailaddress@xxx.com,even-neweremailaddress@xxx.com
  • abc@abc.com,def@def.com
  • abc@abc.com,xyz@xyz.com

The records are not processed and the file is rejected with an error: "Old Email address duplicates in dropped file".

New Email address exists as old email address for another record A file failure will occur if the client’s file includes an updated email address that is used as an old email address in another record, for example:
  • oldemailaddress@xxx.com,newemailaddress@xxx.com
  • newemailaddress@xxx.com,even-neweremailaddress@xxx.com
  • abc@abc.com,def@def.com
  • def@def.com,xyz@xyz.com

The records are not processed and the file is rejected with an error: "New Email Address exists as old email address for another record".