Regarding Custom Attributes

The Customer Export file can, as an option, specify how certain Custom Attribute data fields are to be used for custom purposes. Custom attributes fields are included in the Customer Export file by default, but to make use of one of them, you must define it by assigning a name to it. In the best case, a client should assign a name to each of the custom attributes that it will use while it is completing the TIBCO Reward Onboarding process. After that process has been completed, changes to the format of the Customer Export file are considered customizations, but such changes are fairly common. Further information is provided in the online help for the CRMS system in the topics that cover custom attributes.