About Webdrive SFTP and FTPS
TIBCO Reward recommends WebDrive (http://www.webdrive.com/) as an SFTP and FTPS client for Windows for the support and documentation that it provides.
Filezilla (http://filezilla-project.org/) and many other acceptable FTP solutions are also available. The example provided in this appendix, based on the Webdrive user interface, should provide enough guidance to get one started with the process of setting up a secure file transfer provider.
TIBCO Reward sets up an SFTP or FTPS user account on its server. Webdrive is a Windows application that can be used to upload files to the TIBCO Reward server and to download files from it. Each client sets up a separate account with WebDrive to provide a secured, password- protected, convenient location to be used for file transfers.
Other secure account service options are feasible. If you have a strong preference for an alternative, please contact your Account Management representative.
TIBCO Reward complies with Payment Card Industry (PCI) and Visa Cardholder Information Security Principles (CISP) data security standards and requirements. These guidelines require passwords to be transmitted verbally or via secure, encrypted email with precautions taken to eliminate copies of the email being saved. Passwords must not be transmitted in writing or unsecured email.
During the initial integration we encourage our clients to test the secure file transfer system by sending and receiving sample files using the new secure client account. It is recommended to test early in the onboarding process in case you encounter any security or firewall issues.
Both parties must adhere to the guidelines for password distribution established by industry standard Information Security policies as defined in PCI and CISP data security standards and requirements.