Transaction File Errors
| Error Code | Error Type | Error Reason | Suggested Action |
|---|---|---|---|
| 0 | File failure | File import failed for unspecified reason. | Contact TIBCO Reward Account Management Representative for information. |
| 9 | Transaction failed to import. |
Transaction failed to import because shopper creation failed. |
You can correct this error by fixing the shopper record and then re-submitting the records for the customer and the transaction(s). |
| 11 | File failed. | This file is a duplicate of a previously sent file. | Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be a duplicate, ignore this notice. |
| 12 | File failed. | The file failed to import because it does not include any records. |
Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be empty, ignore this notice. |
| 13 | File failed. | The file failed to import because of a general error. | Contact TIBCO Reward for diagnosis. |
| 14 | File failed. | The file failed to import because of a data format error. | You can correct the file by fixing data format errors. Common issues include having an alphanumeric value in a date field. |
| 15 | File failed. |
The file failed to import because the file type is incorrect. |
This file was not recognized by our process. Common reasons for this issue include misnaming the file or accidentally sending a different file. You can correct this issue by sending the correct file. |
| 17 | File failed. |
The file failed to import because it failed a validation rule. |
Contact TIBCO Reward for diagnosis. |