Data Files Sent To and From TIBCO Reward
TIBCO Reward accepts data from clients in XML, flat delimited files, and flat fixed-format files. The XML format offers clients the most flexibility and control. It allows the use and addition of custom attributes without additional custom development work. Flat files will require additional time and development in order to customize the data feed as a loyalty program becomes more sophisticated. Flat files are also more prone to error in comparison with XML files, which explicitly call out the data.
The information in files delivered to TIBCO Reward includes transactions, customers, products, and stores. TIBCO Rewardloads your historical data while we are setting up your loyalty program. Thereafter, we support a daily load of new and changed customer information.
TIBCO Reward also delivers data files to clients via Secure File Transfer Protocol (SFTP). There are two format options for delivery: XML or a flat delimited file. The client will download these files from their FromInStorecard directory on TIBCO Reward’s secured server on a daily or weekly basis. After downloading these files, the client must delete them.