TIBCO Reward User Roles and Privileges
The list of TIBCO Reward users and their privileges are as follows:
User Role | Privileges |
---|---|
Administrators | Administrators have "Super User" privileges. They can create users and assign privileges. They are also authorized to create, publish, approve, and schedule offers. |
Publishers | Publishers can only schedule offers; they cannot create users. |
Category Managers | Category managers can create offers in their product category, for any store, but the offers must be approved by an administrator or publisher. (Contact TIBCO Engage's client services before attempting to assign this role to a user). |
Store Managers | Store managers can create offers for their store, but an administrator or publisher must approve the offers. (Contact TIBCO Engage's client services before attempting to assign this role to a TIBCO Engage user). |
CSR Admins | CSR admins have access to all of the Customer Management Tool and the ability to create Customer Management Tool users. |
CSR Users | CSR users only have access to limited features of the Customer Management Tool. Customer Management Tool users do not have access to sensitive customer information, nor can they perform certain operations on customers, such as merging accounts or transferring points. |
Clienteling Users | Clienteling users can access the Clienteling user interface, which is used to look up and/or enroll customers in the customer engagement program. Clienteling users do not have access to Engage or CSR. |
REST API Users | REST API users are specialists who exchange information with the system through REST APIs. |
Read Only Administrators | Read Only Administrators are system administrators that only have read permissions. |
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