Points Rules Overview

You can use point vesting to define an amount of time between when a member earns a point award, and when those points become available to them for use.

For point vesting, you must enter the number of days the member must wait until earned points are available. The number of days can be between 0 and 365 days.

Note: You cannot use point vesting if you are using auto-conversion; point vesting is available only to clients using Reward Catalog. If point vesting is disabled after having been enabled, all pending points immediately vest for all members. Customers can only use points that are available to them. When point vesting is enabled, customer service representatives can view pending point values per customer on the Customer Details screen. Pending points, and point balance, may be displayed in the member's Account Summary area of their hosted microsite statement if implemented as such during the onboarding process. This information may also be displayed on the Rewards Catalog page. You can also choose to display pending points to your customers within email communications or in Web Signage through the use of the Points Pending and Points Balance fields.