Work Items

Work items are displayed on the Inbox page. You can access your Inbox to check the list of tasks (also called work items) assigned to you and to complete the work items.

The Inbox view is displayed according to the selection of the inbox page in the Profile Settings window. For information, see Types of Inboxes. The Inbox page shows a table with some of the following columns:
Inbox Page Type Columns
Classic Inbox
  • Work Item: It consists of a unique number for each work item. A Timed Out work item is identified with a icon appearing next to the ID. A check box appears next to the IDs to allow selection of multiple work items for closure.
    Note: The check box is disabled for closed or cancelled work items and enabled for other work items.
  • Event: The event ID.
  • Repository: The name of the repository associated with the work item.
  • Date: Date when the work item was created or reassigned. The date format is displayed as per the format that you have specified in the Add User page. For example, if you have selected the YYYY-MM-DD hh:mm:ss.S timestamp format, the date is displayed as 2012-06-19 10:46:29.0.
  • Description: Brief description of the work item with the action taken. The descriptions can be customized by your administrator and may differ from default descriptions. The description may include a link to a record or repository. Click the link to open the View Record or View Repository screen.
Simplified Inbox

Extended Inbox

  • Owner: Name of the user who has created the work item.
  • Description: Details of the different types of work item created for which approval is required.

    The record ID link is displayed only for the record operation type of work items (that is, record add, record modify, record delete, or record rejection).

  • Date: Date when the work item was created or reassigned. The date format is displayed as per the format that you have specified in the Add User page. For example, if you have selected the YYYY-MM-DD hh:mm:ss.S timestamp format, the date is displayed as 2012-06-19 10:46:29.0.
  • Status: The status of a work item. Valid options are All, Open, Closed, Cancelled, or Timed Out.
  • Details: Work item details page is displayed. See Work Item Details View.
    For the extended inbox, the following links are displayed based on supported and unsupported work items:
Custom Inbox You can configure the following columns by using the UI builder while designing custom Inbox: ID, Owner, Description, Date, Status, docSubType, docType, docTypeCode, docSubTypeCode, activity, and isActionable.