Properties

The first step in the wizard is the Properties page. You can edit following fields on this page:

Internal Name

This field is required. Assign a name to the email response. This name is used to identify the response email and differentiate it from other response emails associated with the same trigger event. Only CRMS users see this name. Your customers do not see this name.

Subject

This is the subject line that your customers see in their email in boxes. This field is required. You can insert the following variables in this field to personalize the subject line for the recipient:

@(s:firstname) - customer's first name

@(s:lastname) - customer's last name

@(s:emailaddress) - customer's email address

@(s:city) - customer's city

@(s:state) - customer's state/province

@(s:zip) - customer's zip/postal code

Internal Notes

Use the Internal Notes field to identify the purpose and unique features of the email for yourself or your colleagues. Only the CRMS users can see this information. Your customers cannot see this internal note.

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