Unlocking Accounts: Customer Accounts

Use CSR to unlock Customer Accounts.

1. Click Support.
   This takes you to the customer management tool, which is also known as CSR.
2. Search for the locked-out customer account by entering customer-specific criteria and then clicking Search.
3. Click the arrow to the left of the customer’s first name.
4. Click View Details.
   The Status for locked-out customers, who are loyalty program members, is displayed as “Enrolled Member – Account Locked”.
5. Click Change Status.
   This opens a dialog displaying the customer’s account status.
6. Click Unlock Account.
7. Click next, and then click Confirm. This unlocks the customer account.