Change Status

The current status of each email communication is displayed in the Existing Communications table on the Email > Communications page, in the email communication status control that is displayed in the left-most column:

You also use this control to change the status of an email communication. If you click the down arrow in the offer status control box, the currently available options are displayed in a drop-down list. Select the new status; unless the change is blocked (for example, because some requirement has not been met), the email communication takes on the status you have selected.