Generic Events: Reversing Events

In some cases, the effects of a generic event can be reversed by another generic event. For example, if your customers commonly perform an action that is the reverse of another generic event action, you might want to define and capture a "reversing action" for the event. For example, if you have "Add to Favorites" as a generic event, capture the reverse of that action as a reversing event such as "Remove from Favorites".

Note:
  • Define the reversing event first so that it is available for selection when you define the primary generic event.
  • The identification of a reversing event is a one time, one way process.
  • Be aware that reciprocation is not required and is not allowed. This means that you do not define "Add" as the reversing event when defining the "Remove" event.

If you believe that customers commonly perform an action on the object that has the effect of reversing the effect of another event, contact TIBCO Reward's Account Management department for assistance.