Trigger Event List Page

Select Email > Trigger Events. Use this page to set up email messages (trigger event response emails) that your customers receive when certain trigger events take place (for example, new password request, new offer available). These response emails are automatically sent out when the triggering event occurs.

The Trigger Events page has the following features:

  • You can generate response emails through the standard trigger events.
  • You can enable or disable specific response emails.
  • You can view and edit response emails.
  • You can send a response email to a test list.

CRMS identifies 18 trigger events that are commonly associated with these customer service emails. There is no limit to how many of these trigger events can be enabled or disabled at one time. However, at least one message must be assigned before the event can be enabled.