About Trigger Event Response Emails
Using CRMS, you can set up a response email to respond to a trigger event. The CRMS provides a standard response email that you can clone, customize, and personalize in several ways. For example, many clients set up their own alternate response email in CRMS by designing their own corporate stationery format and assigning this stationery to their response email.
- All email generated and sent by CRMS includes From and Reply To fields. Before you set up any email, define the text to be used in these fields, using the page.
- To change either the response email associated with a trigger event or the stationery associated with such a (live) response email, create a clone of the response email associated with the currently enabled trigger event, and then work with the clone and test it until it is ready to go live. Then substitute it for the current response email without disabling the trigger event.
Warning! Although you can "disable" the trigger event and work on the current response email, this approach stops all email responses to this trigger event, which has potentially harmful results.
What is Stationery?
You can use stationery to change elements of a trigger event response email, such as the header and footer or a graphic element, without touching the content of the email itself. Stationery is used solely with trigger events. Note that stationery formats are not available as templates in email communications.