About Response Emails

A response email is sent in response to a specific trigger event. For example, an "Award Earned" email response might be sent in response to the "Award Earned" trigger event.

Using CRMS, you have the option to set up an email to respond to a trigger event. CRMS provides a standard response email that you can clone, customize, and personalize in several ways. For example, many clients set up their own alternate response email in CRMS by designing their own corporate stationery format and assigning this stationery to their response email.