Change Response Email
The following are some methods to change the response email associated with a trigger event:
- Change the response email that is assigned to the Trigger Event
- Clone the response email, modify the clone, then choose that response email
- Create a new response email and then assign it to the Trigger Event
Note:
- The difference between email communications and response emails are the following:
- Email communications are emails that a marketer sets up, and then they are tied to customer targeting profiles to determine who gets the email (these are generally marketing emails).
- Response emails are emails that a marketer sets up, and then they are tied to trigger events. These are not so much of marketing emails (though they could be), but are basically system generated emails based on whatever the trigger is, such as moving from one tier to another.
- If the trigger event is enabled, the existing response email cannot be edited: you can only change the response email for trigger events that are disabled.
- Avoid disabling a trigger event that is currently enabled. Although you can disable the trigger event and work on the current response email, this approach effectively stops all email responses to this trigger event, which has potentially harmful results.
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