Returns

When CRMS receives a return transaction, the following takes place:

The unique identifier that is used by the merchant and included in the transaction file (email, member ID, and so on) is used to identify the program member in the Reward system.
After the member is identified, the system looks at all previous transactions by that member to see if there is a purchase transaction for an item (SKU) that is the same as the item that is returned.
If a matching item or SKU is found, the system looks at all offers that the user and item or SKU could have qualified for on the date the item was purchased.
For a matching offer or award on that date for that item or SKU, the system calculates the reward based on the offer or award and generates a reversal for the amount of the reward.
The return transaction and the reversal amount are then available through the CSR, Microsite, and various APIs.