Unlocking Accounts: Business Users

Use CRMS to unlock business user accounts.

1. Navigate to Admin > CRMS Users.
   This takes you to the CRMS Users page.
2. Locate the locked-out user in the list of CRMS Users. Locked-out users have their Status displayed as “Locked”.
3. Click Edit to the right of the business user’s status.
   This opens the Edit CRMS User page. For locked accounts, there is an Unlock Account button.
4. Click Unlock Account. This unlocks the business user account.