Tracking

In the Tracking section, you can specify a range of dates (inclusive) when customer clicks on the URLs in an email communication for recording purpose.

Tracking Dates - These start and end dates define a period during which the links in the emails are monitored. Full tracking results are included in the clickthrough reports. Some tracking data, Opens and Clicks, are summarized in the Email Communication Summary page's Dashboard section, which is displayed for live and completed email communications.

If the CRMS user selects the Track all links check box in the Properties section of this page, the reports cover all links in an email; otherwise the reports cover only the links that are marked as trackable.