Opening Work Items

Opening a work item causes the form associated with that work item to be displayed.

You can open work items in the following ways:

  • From the work item list, double-click the work item you want to open.
  • Once you have finished working on the forms, click The icon is a folder. At the bottom right hand cornder of the folder there is a green arrow pointing right in the Work Views gadget. This causes the next available work item to be opened in the work item list, where available means a work item that is not locked or suspended. If there is no work item currently selected, the first available work item in the list is opened.
    If you select The icon is a folder. At the bottom right hand cornder of the folder there is a green arrow pointing right, and there are no available work items, a No available work items to open message is displayed.
    Note: You cannot open multiple work items in Openspace.

Opening a work item causes OPENED to be shown in the State column. The work item is allocated to the user who opened it and is removed from the work item lists of other users to whom the work item had been offered.

Note: If you open a work item and receive the following error:
The dialog displays a The selected work item contains a custom form that cannot be displayed in openspace message

it means that the work item has been configured to use a user-defined form. User-defined forms cannot be displayed in Openspace. If you want to use user-defined forms, you must provide your own form identifier and render your own forms.