Re-Offering Work Item(s)

This function allows you to change work items that are currently allocated to you (state = Allocated) or that you have modified (state = Pended), back to an Offered state. They are offered to the users to whom they were originally offered.

Procedure

  1. Select one or more work items in the work item list that currently have a state of Allocated or Pended.
  2. Click the button, or select Re-Offer Work Item(s) from the Tools menu on the work item list.

    The work item’s state changes to Offered, and it reappears in the Inbox of the users to whom it was originally offered.

Result

Note that if the work item’s state is Pended, and data had been added/changed on the form when it was open, that data is retained in the work item when it is re-offered.