Working with Work Items

Work items are the individual pieces of work within the system. A work item results from the process flow reaching a user task in the process; a work item is created (by private API calls that are restricted for internal use) and is sent to the resources specified as the participants of the user task

The Business Resource Management Services API is used to work with work items.

  • Introduction to Work Items
    Web service operations are provided that allow you to perform functions that control work items, such as opening, closing, cancelling, allocating, etc.
  • Work Item Versions
    Operations that directly specify a particular work item do so by giving the work item ID.
  • Work Item States
    A BPM work item is always in one of a small number of defined states.
  • Retrieving Information on Work Items
    Operations are provided to retrieve information about a specified work item.
  • Offering and Allocating Work Items
    Operations are provided that are used to offer and allocate work items to resources.
  • Opening a Work Item
    Opening a work item results in a form opening, a pageflow stating, or work item data being retrieved.
  • Progressing a Work Item
    A number of service operations are provided that allow you to progress a work item through a business process.