Using the Reset Password functionality, you can reset the forgotten password.
Prerequisites
Enable Reset Password: Select
true for the Forgot Password (com.tibco.mdm.resetpassword.enable) property in Configurator. By default, the value is set to
false.
Email Address: Specify an email address in the My Account Profile screen. The email address is used to send an email notification of the reset password.
If you specify multiple email addresses, an email notification is sent to the first email address.
If you do not specify an email address, an error message is displayed.
Email Configuration: To send an email from TIBCO MDM, you must configure the email properties in Configurator. See,
Email Configuration Properties.
Warning: If you fail to configure any of the prerequisites, an error occurs while resetting the password.
Procedure
Log into TIBCO MDM.
Click the Forgot Password link. The Reset Password screen is displayed.
In the
Company Name
field, type the name of your company.
In the
User Name field, type your user name.
Click
Reset. A message is displayed stating that an email has been sent to your email address to reset your password.
Check the email received in your inbox.
Click the URL provided in the email. The Reset Password screen is displayed with the
New Password
field.
Warning:
By default, the URL expiry time is set to
3600000 milliseconds (one hour), which is configured in the
CacheConfig.xml file. You can change the value of the <ExpirationTime> property. For more information on the
CacheConfig.xml file, refer to the” Cache Configuration" section in
TIBCO MDM Installation and Configuration Guide.
If you use the URL after the specified expiration time, the URL has expired message is displayed. You have to resend the request for the new reset password email.
If concurrent users are logged in at a time and the Reset Password URL is opened in the browser, the session of the already logged in user is terminated.
In the
New Password field, type your new password.
In the
Confirm Password field, re-type the new password.
Click
Reset. The Login page is displayed with the Password was updated successfully message.
To verify, log into TIBCO MDM using the new password.