Work Item UnLock Service

This web service allows you to release the lock on a work item. The work item is unlocked and other users of the shared work item are given access to it.

A work item lock is released:

  • When a work item expires or times out, it is automatically unlocked. This can be controlled by the Enable Release of Work Item Lock on Timeout property in the Configurator.
  • When you close a work item, it is automatically unlocked and closed. Closing a work item is allowed only if there is no lock or if the lock is placed by the user who issued the close request. After the work item is closed, the lock is released. The service does not allow a locked work item to be closed, except by the owner of the lock or any user with the relevant permissions. If this happens, the following response is returned to the caller of the service:
    The work item is locked and cannot be closed.
  • When a locked work item is reassigned, even if the user doing the reassignment does not own the work item.