Troubleshooting with Typical Installation

If you encounter an issue while installing TIBCO MDM, you may resolve the issues by completing the common troubleshooting procedures.

Troubleshooting with Typical Installation
Issue Description Solution
Display Cannot be Opened The UNIX installer terminates with the following error message:

“Could not open display”

If you run the UNIX installer in a graphical mode, your local display has to be specified to the server. This local display needs to have a X Windows client installed. The local display is typically indicated to the server by specifying the DISPLAY environment variable. For example, on a bash shell:
export DISPLAY=client host name:0.0

The X windows client also requires that the connection from the server is authorized. To enable the authorization, refer to the X Windows client documentation. On many X Windows clients, the authorization can be granted by using the Xhost command. For example:

Xhost +

Installer Terminates The installer terminates without any error message. The installer creates a detailed timestamped log file in one of the following places:
  • If TIBCO_HOME did not exist at install time, the log file is created in the temp directory of the user in a.TIBCO sub folder.
  • If TIBCO_HOME existed, the log file is created in the $TIBCO_HOME/log folder.

Check the log file for any errors and then contact TIBCO Technical Support.

You can also run the installer with the installer log enabled using the –is:log option. For example:

./TIBCOUniversalInstaller-lnx-x86.bin –is:javahome –is:log path/log.dat