Support Engineer Role

You can create the Support Engineer role by assigning the Support Engineer role to a user. This can be done at the time of creating a user, or you can modify an existing user’s role to include the Support Engineer role.

Once a user is created with the Support Engineer role, re-login to the application using the Support Engineer role credentials. The Support engineer will be able to see the following links:

  • Inbox
  • Support Tools: Query Tool and Log Download

The Inbox is displayed by default.

Using the Query Tool, support engineer can debug customer environments while securing database details.

For more details, see Query Tool.