Configurator Troubleshooting
Resolve the errors that you may come across while working with Configurator.
| Issue | Description | Solution |
|---|---|---|
| Data unavailable error | The selection boxes in the Configurator are not always populated and sometimes display Data unavailable instead of the correct options. | Install the MSXML4 parser from the Microsoft site, this should resolve the problem. |
| File not found exception | If you change the value of any configuration property in Configurator, the FileNotFoundException is displayed on the console of Tomcat server. | Provide Read and Write permission to the MQ_HOME directory where TIBCO MDM is installed. |
| Login exception on Solaris | When you start Configurator on the Solaris platform, the Configurator application is launched but the login cannot be performed because of java.lang.ExceptionInInitializerError. | Set Sun Java instead of WAS Java for Configurator on HP-UX and Solaris platform, that is, set JAVA_HOME in the setclasspath.sh/.bat file located in $MQ_HOME/configurator/tomcat/bin, and then run the startup.sh/.bat file to run the tomcat server. |
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