Troubleshooting with Simple Installation

If you encounter an issue while installing TIBCO MDM with PostgreSQL, you may resolve the issues by completing the common troubleshooting procedures.

Troubleshooting with Simple Installation
Issue Description Solution
Database specific error The following exception is displayed in $MQ_HOME/log/elink.log: Unable to get managed connection for java:jboss/eCMDataSource

The exception may get display due to the following reasons:

  • PostgreSQL is not running.
  • PostgreSQL initialization failed.
  • MDM database schema does not exist.
To resolve this error, perform the following steps:

Execute pg_start.bat/.sh and pg_stop.bat/.sh to start and stop PostgreSQL Server. The files are located at $MQ_HOME/db/postgreSQL/install.

Execute pg_init.bat/.sh to initialize the PostgreSQL database instance. The files are located at $MQ_HOME/bin/pgsql.

Perform the following tasks:

  • Create the missing tablespace directories:

    $MQ_HOME/bin/pgsql/tablespaces/velodbdata $MQ_HOME/bin/pgsql/tablespaces/velodbindx

    Ensure that the logged in user is the owner and has full permission to access these directories.

  • Execute install.bat from $MQ_HOME/db/postgreSQL/install and type the following:

    $MQ_HOME/bin/pgsql localhost 5432 postgres USERNAME "" mdmuser mdmpassword

    Where USERNAME is the logged-in user name.

    $MQ_HOME/bin/pgsql/tablespaces/velodbdata $MQ_HOME/bin/pgsql/tablespaces/velodbindx dev dev

    Verify if the MDM schema exists by starting the PostgreSQL Administration console. To start the console, run pgAdmin3.bat/.sh from $MQ_HOME/bin/pgsql/bin.

Other ActiveSpaces servers with different versions communicating with each other The following warning message is displayed in the JBoss Console: Message received from older version or unknown source, bad magic_number Modify com.tibco.cim.cache.as.discoveryurl and com.tibco.cim.cache.as.listenurl properties specified in the ConfigValues.xml file as follow:
<ConfValue description="Provide the unicast discovery urls for AS." name="AS unicast discovery URLS" propname="com.tibco.cim.cache.as.discoveryurl" sinceVersion="8.2" visibility="Advanced">
  <ConfList>
    <ConfListString value="127.0.0.1:8817"/>
  </ConfList>
</ConfValue>
<ConfValue description="Provide the listen url for AS." name="AS Listen URL" propname="com.tibco.cim.cache.as.listenurl" sinceVersion="8.2" visibility="Advanced">
  <ConfString default="tcp://" value="tcp://127.0.0.1:8817"/></ConfValue>